If you are not 100 % satisfied with your order, we are here to hear to assist you. Please tell us your information. You could also review your warranty coverage from www.nimausa.com

The following must be filled out prior to returning the product.

• Name
• Address
• Mobile Number
• Date of the Package Arrival
• Order number
• Team and Size
• Serial Number
• UPC

Thank you for your time to provide your contact and order information.

What happened with your order?

Please choose a topic and provide a picture of the carton box, a picture and a video of the product condition.

• Audio Quality
• Battery & Power & Charging
• Wireless Connectivity
• Service Request
• Accessory Issue
• Other Questions

Once all above information is filled and reviewed. We will send you Return Authorization Number.

When you send your product to us, we will verify what kind of service it needs. We will either repair or replace it with a product that’s new or equivalent to new in both performance and reliability. If your product needs a different service than the one you requested, we will contact you with more information.